PROSYNC LOCAL CALL CENTER HOW TO
"Each tour is carefully crafted for participants to gain insight into how some of the most successful local call centers operate and ideas on how to enhance their own." "One of the most popular and memorable features of ICMI events, the Contact Center Site Tours are a valuable complement to the ICMI Training Symposium experience," said Marta Kelsey, ICMI Marketing and Community Director. KP OnCall provides 24/7/365 telephone services for Kaiser Southern California and Hawaii and is working to implement video triage services to select customers.
The call center employs 251 agents who provide services to more than 4 million healthcare consumers.
KP OnCall is a fully owned subsidiary of Kaiser Permanente and is a leading telehealth/remote care management provider. Their call center has implemented a wide array of technologies, including an Interactive Intelligence all-in-one IP communications software suite and presence management for more efficient internal communications. They work with calls ranging from policy sales to answering policy coverage questions. Through interactions with key personnel onsite, attendees will get a detailed and distinct view of contact center management and operations.ĬSA Travel Protections is an inbound call center, handling roughly 300,000 calls and 40,000 emails per year. Presenting an opportunity to experience life in another call center, the full-day tour will visit two local contact centers on Wednesday, March 18. For more information and to take advantage of early bird pricing by February 6, please visit: /SanDiego. The first 2015 Contact Center Training Symposium will take place March 17-20, 2015 in San Diego, CA. The tours provide attendees a unique opportunity to step outside their own call centers and gain best practices and takeaways. 15, 2014 /PRNewswire/ - ICMI, the leading global provider of comprehensive resources for customer management professionals, today announced its local Call Center Site Tours during the first Contact Center Training Symposium in 2015.
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